Terms & Conditions
Last updated: July 1, 2026
1. Check-in and Check-out
Check-in is available from 3:00 PM; check-out must take place by 11:00 AM. Subject to request and availability, different times may be arranged directly with the host. Guests are always welcomed in person; the guest is required to communicate the expected arrival time in advance.
2. Deposit and Payment
A deposit of 20% of the total stay amount is required to secure the booking. The remaining balance (80%) is due at check-in. Accepted payment methods: bank transfer, cash, credit or debit card.
3. Tourist Tax
The tourist tax applied by the Municipality of Mattinata is not included in the stay price. The exact amount is communicated to the guest in the quote, allowing for a single combined payment at check-in.
4. Cancellation Policy and No-Show
The deposit paid under point 2 is non-refundable, except in the following cases: (a) cancellation notified within 1 day of receiving the booking confirmation; or (b) cancellation notified at least 30 days before the arrival date. In both cases the deposit is refunded in full. The following conditions instead apply to the balance: (a) cancellation notified more than 7 days before arrival: 100% refund of the balance; (b) cancellation notified between 7 days and 48 hours before arrival: 50% refund of the balance; (c) cancellation notified within 48 hours of arrival, or failure to show up without notice (no-show): no refund of the balance.
5. Date Changes
A change of stay dates may be requested, subject to availability for the new period. Any price differences resulting from the new period (e.g., a change in season) are charged to or credited to the guest.
6. Guest Registration
In accordance with Italian public security regulations, a valid identity document is required for each adult guest at check-in, for the purpose of the mandatory report to the competent police authority via the Alloggiati Web portal.
7. Minimum Age
The person named on the booking must be at least 18 years old and must be physically present at the property for the entire duration of the stay.
8. Pets
Pets are admitted only upon prior request and written approval by the host before the booking is confirmed. No surcharge applies to approved pets.
9. No Smoking
Smoking is prohibited in all indoor areas of the property. Smoking is permitted only in outdoor spaces (terrace or balcony, where present).
10. Minimum Stay
The minimum stay required is 2 nights on weekends and 3 nights during high season (June–September).
11. Damages and Liability
No security deposit is required in advance. The guest is nonetheless liable for the full compensation of any damage caused to property or to the premises found during or after the stay.
12. Personal Belongings
Cosmia Hospitality is not liable for theft, loss, or damage to guests' personal belongings during the stay.
13. Maximum Number of Guests
The maximum occupancy allowed is 4 people for Casa Lira and 8 people for Casa Vela, with no exceptions. It is also prohibited to host a number of people exceeding that declared at the time of booking, even if below maximum occupancy, without prior agreement with the host.
14. House Rules
For the sake of quiet and decorum, the following are required: silence from 10:00 PM; no parties or events; no hosting of external guests not declared at the time of booking; respect for neighbours and shared condominium areas.
15. Force Majeure
Should Cosmia Hospitality be forced to cancel the booking due to force majeure beyond its control (for example, a serious structural issue with the property), the guest is entitled, at their choice, to a full refund of amounts paid or to equivalent alternative accommodation.
16. Governing Law and Competent Court
These terms are governed by Italian law. The Court of Foggia has exclusive jurisdiction over any dispute concerning their interpretation or performance.
17. Right of Withdrawal
Pursuant to Article 59, paragraph 1, letter n) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal provided for distance contracts does not apply to contracts for the provision of accommodation services with a specific date or period of performance. Accordingly, only the cancellation terms set out in point 4 apply.
18. Serious Violations
In the event of a serious violation of these terms — including, without limitation, subletting the property to undeclared third parties, organising unauthorised events, or engaging in unlawful activity — Cosmia Hospitality reserves the right to require the guest's immediate removal from the property, with no obligation to refund any amount paid.
19. Reporting Issues During the Stay
Any problems or service issues must be reported promptly during the stay through Cosmia Hospitality's official contacts, to allow for a resolution. Complaints raised only after the stay has ended, and not reported during the stay, do not entitle the guest to any refund.
20. Late Check-out
The guest is invited to arrange in advance with the host any need for check-out later than the time indicated in point 1. No fixed penalty is set; any unarranged delay is assessed by the host on a case-by-case basis.
21. Limitation of Liability
Cosmia Hospitality is not liable for service disruptions beyond its control, including, without limitation, interruptions in electricity, water, or internet connection caused by third-party providers or the Municipality, and noise originating from outside the property.
22. Acceptance of Terms
By confirming the booking and paying the deposit referred to in point 2, the guest declares to have read, understood, and fully accepted these terms, in the version published on the website at the time of booking.
23. Utilities
Electricity, water, gas, and Wi-Fi are included in the stay price for ordinary domestic use. Cosmia Hospitality reserves the right to request a surcharge only in the event of clearly abnormal consumption relative to the length of the stay.
24. Extra Bed and Crib
An extra bed or crib is available upon prior request, subject to availability. Any surcharge is agreed directly with the host before the booking is confirmed.
25. Official Communications
Communications regarding cancellations, date changes, or other requests are valid and effective only if made in writing via email or WhatsApp message to Cosmia Hospitality's official contacts listed on the website. The date of sending the message determines the effective date of communication.
26. Governing Language
These terms are published in Italian and in English. In the event of any discrepancy or conflict in interpretation between the two versions, the Italian text shall prevail.
27. Refund Timing
Any refunds due under these terms are processed within 14 business days of the cancellation notice, using the same payment method used for the original payment.
28. Severability
Should any of these clauses be declared null, invalid, or unenforceable, the remaining provisions shall continue in full force and effect between the parties.
29. Processing of Collected Documents
Identity documents collected for the purpose of guest registration under point 6 are processed in accordance with the Privacy Policy, to which reference is made in full for further details on the processing of personal data.
30. Lost Keys
In the event of loss of keys by the guest, the cost of replacing the keys and/or lock is fully borne by the guest.
31. Cleaning Service During the Stay
Final cleaning of the property is included in the stay price. For stays longer than 7 nights, the guest may request an intermediate cleaning and linen-change service, with any surcharge agreed with the host.
32. Availability
Cosmia Hospitality can be reached for any need or emergency during the stay through the official contacts listed on the website (phone, WhatsApp, email).